Frequently Asked Questions
Everything you need to know about your favorite blends.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum freshness, store your tea in a cool, dry, and dark place. We recommend using our airtight tins to protect the leaves from light, air, and moisture.
What is your return policy on tea and accessories?
We offer a 30-day return policy for most unused accessories in their original packaging. Please note that for food safety reasons, all loose leaf tea and tea bags are final sale.
Do you offer free shipping on orders?
Yes, we offer free standard shipping on all orders over $50 within Canada and the United States. Orders below this threshold are subject to a flat-rate shipping fee.
Are your tea blends organic or allergen-free?
We offer a wide selection of certified organic teas. While we take precautions to avoid cross-contamination, our facilities handle ingredients like nuts, soy, and dairy. Please check the specific ingredient list on each product page for allergen information.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you have a loyalty program for frequent shoppers?
Yes! Our Frequent Steeper program allows you to earn points on every purchase, which can be redeemed for free loose leaf tea and exclusive member-only rewards.